The 12-year-old boy came to the mobile clinic with his mom. He was doing poorly in school, and a preliminary assessment suggested he might have a developmental disability. Our case manager explained that the boy would need to be avaluated at the education department's regional center to qualify for remedial services. Since his mother couldn't read transit signs, she was afraid to take the bus with him alone. The case worker went the extra mile—literally. She accompanied the family to the appointment on the bus. The family still had a ways to go to get services, but they knew they weren't alone on the journey.